Which step correlates with greeting the client to build rapport?

Which step correlates with greeting the client to build rapport?

• A. Building rapport and trust
• B. Connect
• C. Create
• D. Consult

Answer: (B)

Greeting the client is all about establishing the initial connection. This step, called Connect, is where you set a welcoming tone, make eye contact, introduce yourself, and show genuine interest. That warm, attentive start creates comfort and openness, which are the building blocks for rapport. Once you’ve connected, you can move toward creating a plan and consulting on needs, and rapport and trust develop as the relationship progresses. So the greeting aligns with the Connect step because it’s the initiating action that starts the process of building rapport.

Greeting the client is all about establishing the initial connection. This step, called Connect, is where you set a welcoming tone, make eye contact, introduce yourself, and show genuine interest. That warm, attentive start creates comfort and openness, which are the building blocks for rapport. Once you’ve connected, you can move toward creating a plan and consulting on needs, and rapport and trust develop as the relationship progresses. So the greeting aligns with the Connect step because it’s the initiating action that starts the process of building rapport.